I’m very glad to read your message everyday! I retain each day the power of your ideas that help me have success in my life. I agree with you and appreciate all you do. Now I have begun seeing clear in my life and can behave correctly next time! I have written many topics about life (many titles) like you have and still do! God bless you and your family and also your colleagues!

I’m always behind you!

Thank you for all! I hope to hear from you.

Your friend,

Michael Tine

Three weeks later, my credit card was nonetheless charged $49.97. I emailed John Simpson, the Customer Service rep on your website multiple times and received only a form response about having to cancel membership via phone. Upon calling the customer service phone number again, I was told by the customer service rep that there was no record of my cancellation (the fact that *I* had a written record was irrelevant to the customer service rep) and that I could cancel my membership as of that day but that there was absolutely no one the planet who could give me a refund. The customer service rep continued to ignore what I was telling him – that I had cancelled my refund weeks ago – and also refused to transfer me to anyone else, saying that there was no one else with lawcrossing whom I could possibly speak to.

To add to the irony, I continue to receive emails from lawcrossing. Thus it appears my membership has STILL not been cancelled.

And now since I continue to receive no response it appears I have to call the Better Business Bureau to complain and to call my credit card company to report unauthorized charges.

Needless to say, I expected better.

I especially enjoyed reading your article about negotiation. I have been an accountant for twenty years and, for whatever reason, have never made it onto the fast track. Since I have not been on that track, I have never been in a position where I had any leverage to negotiate anything. I suppose that since I come from middle class, Middle American stock, it is more important to me to prove my worth and, in turn (hopefully), be rewarded.

As you mentioned, we are in hard economic times. Just yesterday I read something that quoted Ronald Reagan, when he said…”Recession is when your neighbor loses his job. Depression is when you lose yours.” Going by that, I feel as though we are in a depression. I have been jobless for 16 months, the middle of August 2008. Was it Hoover who would say that prosperity is just around the corner? I just wish I could find that corner. That recruiter you negotiated with was self-aggrandizing, gas bag of a jerk.