How You Handle Chaos Will Determine Your Success Or Failure

Yesterday I received a telephone call at 9:00 am from an employee who had been working for a recruiting company of ours for less than 72 hours and was giving notice before boarding an airplane.  We had brought this particular employee out to work for us from another city and were training her in Pasadena before she fled home to the city she is from. During this employee’s 72 hours with the company, she witnessed numerous changes we were forcing ourselves to go through.  One of our largest businesses was formerly a student loan company.  Despite the fact that the number of loans we are doing is down 98% from this time last year due to the difficulty of making loans in this economic climate, we still had some employees unnecessarily on the payroll in the hope that things would pick up.  We were in the process of letting some of them go.  This new person was witness to much of the chaos these remaining layoffs in this business have created in our company. While we are understandably doing fantastically well in several of our businesses, the loan industry is not one of them.  Moreover, our company has recently replaced its Chief Financial Officer and its Human Resources person.  This has resulted in an incredible amount [Read more]