Address Small Weaknesses For Big Gains

Several months ago I was trying to sell a commercial property and had the most ridiculous time contacting the selling agent. I would get a call that would go something like this: “Hi, I have an offer on the property. Please call me back to discuss.” These calls would typically come at 7:00 am or 9:00 pm, during which I was generally unreachable. Excited about the offer, I would call the agent back. I would try him two or three times throughout the day and never reach him. This process [Read more]

Being Nice Makes Good Business Sense

Several years ago I was getting ready to interview with a law firm in New York. It was my first interview ever as a law student and I was pretty nervous. I was trying to get on an elevator as the door was closing and I saw a woman rushing towards it. I reached quickly for the button to open the elevator and was able to get the door to re-open at the last second. The woman got on and told me which floor to push, and I did this for her as well. The woman was very heavy and was not particularly well-dressed. We were going to a very high floor and there [Read more]